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Denise RothAdministrator
General Services Administration (GSA)
Mission
Overview
GSA has an annual business volume of over $60 billion, manages over 205 thousand fleet vehicles, and manages a building portfolio, which includes 9,011 owned or leased assets, more than 378 million rentable square feet of workspace, and 471 historic properties. We have a continuing commitment to our federal customers and the American public to provide services in the most cost-effective manner possible, and we deliver on this promise by steadily improving organizational performance. At a time when budgets are shrinking across the federal government, we are providing the value that our partner agencies need so that they can focus their resources on fulfilling their own important missions to the American people.
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Strategic Goals & Objectives
Agencies establish a variety of organizational goals to drive progress toward key outcomes for the American people. Long-term strategic goals articulate clear statements of what the agency wants to achieve to advance its mission and address relevant national problems, needs, challenges and opportunities. Strategic objectives define the outcome or management impact the agency is trying to achieve, and also include the agency's role. Each strategic objective is tracked through a suite of performance goals, indicators and other evidence. Click here for more information on stakeholder engagement during goal development.
Strategic Goal:
Savings
Statement:
We will use our purchasing power and expertise to deliver cost-effective real estate, acquisition and technology solutions to federal departments and agencies.
Strategic Objectives
Statement:
GSA will effectively leverage the government’s buying power to reduce costs.
Description:
GSA will effectively leverage existing, and develop new, federal strategic sourcing initiatives to provide competitively priced solutions to drive savings in technology, real property and other acquisitions throughout the federal government. Through these solutions, GSA will be able to leverage governmentwide business volume for better pricing, and standardize contracting terms and conditions in order to reduce the cost of purchasing across government.
Strategies:
- Continue to assess government purchasing and supply markets to develop federal strategic sourcing initiatives that provide our customers with services and equipment, at an excellent value, from suitable suppliers using standard solution pricing menus.
- Use standard solutions and pricing with qualified suppliers to make it easier for agencies to meet their acquisition needs with minimal administrative demands, and, in turn, allow agencies to focus their time and resources towards their core mission-critical operations.
- Promote the use of strategic sourcing solutions by our customers and work with our federal partners and industry to develop solutions for a broader array of products and services.
- Reduce the operating costs for providing supplies to customers, which in turn will lead to customer savings.
- Continue to use solutions such as Smartbuy, Networx Services and Reverse Auctions to provide customers with significant savings for information technology and telecommunications services and equipment.
- Continue to develop and refine real estate market analysis tools and leasing processes to offer our customers leased workspace, when needed, at an excellent value.
Key Performance Goals:
- Generate savings through Federal Strategic Sourcing Initiatives
- Reduce the Global Supply blended markup
- Procure lease space at below industry market rates
- Realize savings through Integrated Technology Service solutions
Contributing Programs:
- Assisted Acquisition
- Electronic Government
- General Supplies and Services
- Integrated Acquisition Environment
- Integrated Technology Services
- Rental of Space
- Travel, Motor Vehicle and Card Services
Priority Goal: Generate savings through Federal Strategic Sourcing Initiative
Statement:
By September 30, 2015, GSA will save $255M through the use of Federal Strategic Sourcing Initiative (FSSI).
Description:
By September 30, 2015, GSA will save $255 million ($111 million during FY 2014 and $144 million during FY 2015) through the use of Federal Strategic Sourcing Initiative (FSSI). Federal agencies purchase over $500B of goods and services annually. A key vehicle used by GSA, and other top purchasing federal government agencies, to promote cost savings, improved management visibility and adoption of best practices, has been the Federal Strategic Sourcing Initiative. Established in 2005, FSSI is designed to improve government management of commonly purchased goods and services. FSSI provides customers with significant savings, decreases administrative redundancy, and improves business intelligence while meeting or exceeding small business and sustainability goals.
Statement:
GSA will improve the federal utilization of space.
Description:
GSA is leading efforts to improve asset utilization, reduce agency space requirements, effectively manage real property, and pursue innovative proposals to leverage resources. We are a government-wide leader and expert in real estate solutions. We will assist and educate federal departments and agencies to develop plans that will assist agencies with consolidating their space to reduce their footprint.
GSA is encouraging agencies to reduce space to minimize costs. We use a variety of tools, strategies, and portfolio planning options to determine the optimal housing solutions for agencies. We are also targeting our large, more costly new construction, major repairs and alterations, and leasing prospectus projects. By working with customer agencies, GSA will identify opportunities to optimize federal real estate portfolios by reducing space, improving utilization, disposing of underutilized assets, and leveraging market opportunities to reduce the footprint and investment and operating costs.
GSA supports the Office of Management and Budget’s “Freeze the Footprint” policy – aimed at maintaining government-wide square footage for offices and warehouses – by collecting government-wide data and conducting analysis to assess the performance of each agency towards meeting the national goal.
Strategies:
- Use of the Customer Portfolio Plans process to develop and implement space saving opportunities with demonstrated value for both the client and GSA. These plans create value by proposing solutions which align Administration, Client Agency and GSA goals, and help optimize an agency’s existing portfolio while more effectively anticipating, capturing, and advising on future portfolio needs.
- Where it is advantageous to the federal government, work to house tenants in federally owned space, rather than leasing from the private sector.
- Minimize the amount of vacant space in the inventory and increase the utilization of existing space.
Key Performance Goals:
- Reduce the federal footprint
- Reduce vacant space in the government-owned and leased inventory
Contributing Programs:
- Building Operations
- Construction and Acquisition of Facilities
- Government-wide Policy
- Operating Expense
- Real Property Disposal
- Real Property Relocation
- Rental of Space
Priority Goal: Reduce the Federal Footprint
Statement:
By September 30, 2015, GSA will reduce the amount of leased space by 5 percent for replacement leases. GSA will also work with agencies to complete a total of 15 Client Portfolio Plans (three new plans each year) to identify opportunities for agencies to optimize their real estate portfolios.
Description:
Statement:
GSA will reduce resource use and enviromental impact.
Description:
GSA will reduce resource usage by installing and implementing energy and water efficiency improvements in its portfolio; procuring more fuel efficient vehicles; reducing waste generation and diverting waste from landfills; offering more sustainable products and services on its schedules; reducing business travel and making remote meeting technologies more available and accessible; and increasing telework and designing workspaces that increase space utilization.
GSA also serves as a test-bed for innovative technologies and management practices that improve environmental performance while reducing costs. This will be accomplished by testing and, where proven effective, deploying Green Proving Ground building technologies and by making innovative products and services available and affordable to customer agencies.
Strategies:
- Employ new technologies and building management practices that are both cost-effective and environmentally responsible.
- Expand the use of alternative fuel vehicles governmentwide and ensure that low-cost, high-efficiency vehicle options are available to customer agencies.
- Building on its capability to deliver comprehensive products and services across Government at the best value possible, GSA will continue to expand its offerings of sustainable products. Assist federal agencies in meeting environmental sustainability purchasing requirements by identifying and increasing the availability of green products and services.
- Enhance the usefulness of energy efficiency research, strategies, practices, and tools provided to federal agencies by improving existing and deploying new resources that will enable better measurement of the use and impact of the resources provided; and obtaining user feedback, and disseminating research, strategies, practices and tools.
Key Performance Goals:
- Green the federal supply chain
- Reduce total water consumption
- Reduce total energy purchased
- Reduce use of petroleum-based fuel
- Purchase alternative fuel vehicles
- Provide useful energy efficiency information and tools to federal agencies
Contributing Programs:
- Assisted Acquisition
- Building Operations
- Construction and Acquisition of Facilities
- General Supplies and Services
- Government-wide Policy
- Integrated Technology Services
- Repairs and Alterations
- Travel, Motor Vehicle and Card Services
Priority Goals
Statement:
By September 30, 2015, GSA will save $255M through the use of Federal Strategic Sourcing Initiative (FSSI).
Description:
By September 30, 2015, GSA will save $255 million ($111 million during FY 2014 and $144 million during FY 2015) through the use of Federal Strategic Sourcing Initiative (FSSI). Federal agencies purchase over $500B of goods and services annually. A key vehicle used by GSA, and other top purchasing federal government agencies, to promote cost savings, improved management visibility and adoption of best practices, has been the Federal Strategic Sourcing Initiative. Established in 2005, FSSI is designed to improve government management of commonly purchased goods and services. FSSI provides customers with significant savings, decreases administrative redundancy, and improves business intelligence while meeting or exceeding small business and sustainability goals.
Statement:
By September 30, 2015, GSA will reduce the amount of leased space by 5 percent for replacement leases. GSA will also work with agencies to complete a total of 15 Client Portfolio Plans (three new plans each year) to identify opportunities for agencies to optimize their real estate portfolios.
Strategic Goal:
Efficiency
Statement:
We will streamline our operations to offer high quality real estate, acquisition, and technology services at a good value to federal departments and agencies.
Strategic Objectives
Statement:
GSA will increase the efficiency of operations.
Description:
GSA achieved mixed results in meeting its financial performance goals for improving organizational efficiency. GSA achieved a total of $190 million savings in indirect costs from the FY 2010 baseline, far exceeding its goal of $155 million. However, GSA did not meets its target to improve operational efficiency to reduce GSA operating costs to 9.4 percent of revenue from goods and services provided. The primary reason for not meeting the target is due to the lower than expected revenue from goods and services provided. GSA savings are being realized through consolidation and realignment of key support functions and organizations, and by reviewing, improving and standardizing internal processes and controls. Three efficiency initiatives of note include data center consolidation, the print management program, and consolidation of GSA’s information technology, human resources, administrative, and financial functions.
· GSA is consolidating its data centers to increase efficiency through economies of scale. GSA recently eliminated and/or re-purposed 12,000 square feet of floor space, decommissioned over 230 servers, and moved over 200 servers to other data centers. By the end of FY2015, GSA projects a net five years savings of $24 million.
· GSA also reduced its inventory of printers to increase resource efficiency from 5 to 25 employees per printer. GSA has also developed seven Print-Wise tips to guide employees to make cost-cutting print decisions. Wide spread adoption of Print-Wise behaviors by other agencies, such as double-sided printing, can save the government hundreds of millions of dollars annually.
· GSA determined from a top-to-bottom review that the best way to build a stronger GSA would be to consolidate the IT, HR, administrative, and financial functions of GSA. By consolidating each of these administrative functions, GSA will improve efficiency with greater clarity around responsibility and accountability. In the past year, GSA has completed consolidation of each of the four functions. Each functional organization is going through realignment to ensure the most efficient use of resources to fully meet their area of responsibility.
GSA has significantly improved the on-time activation of occupancy agreements (OAs) in owned space to 98 percent and leased space to 90 percent. This is a substantial improvement from the on-time activation rates of 86 percent for owned space and 75 percent for leased space. At the same time, GSA is having considerable success supporting agencies in their efforts to consolidate their footprints and implement more cost effective workplace solutions. In part as a result of these consolidation actions, which in some cases lead to vacant leased space that GSA is obligated to continue to pay for, GSA faces challenges achieving full cost recovery in the leasing program.
GSA exceeded its cycle time goals for real property disposal services. GSA continued to effectively award public sales properties within 135 days. GSA also exceeded its performance target for non-competitive sales and donations within 220 days. GSA continues to efficiently provide training courses through the Federal Acquisition Institute with course attendance levels consistently exceeding 80 percent.
Statement:
GSA will invest in real property assets and effectively manage buildings and vehicle fleet.
Description:
GSA will continue to invest in improving our real property assets and operating systems to meet the needs of its federal customers. We will use asset evaluation tools to determine the financial performance in the real property inventory. By applying leading and innovative building operations management principles, we will provide services in an efficient and effective manner for the American taxpayer.
GSA will continue to support customers in meeting their fleet needs though the efficient management of our fleet operations. Since we are responsible for approximately one half of the federal fleet, we leverage economies of scale in delivering fleet solutions to customers that include working with customers to find the best solutions to meet their mission critical needs at the lowest cost possible. We are also able to manage changes in demand from customers through use of its vehicles to alleviate the need for additional assets by the federal government to meet short term needs.
Strategies:
- Maintain a viable, self-sustaining inventory of real properties providing federal agencies with optimum facilities at the best possible cost.
- Ensure customer agencies are paying competitive, market rates for building support services.
- Actively manage the GSA Fleet vehicles across the federal customer base and maximize asset utilization to the greatest extent possible.
- Leverage the information systems and infrastructure across the federal government to reduce per unit cost of vehicle operations.
- Work with our customer agencies to further educate them on how to efficiently identify and dispose of unneeded real property assets.
Key Performance Goals:
- Achieve an appropriate return on equity for government-owned properties
- Provide building cleaning and maintenance at competitive costs
Contributing Programs:
- Building Operations
- Repairs and Alterations
- Travel, Motor Vehicle and Card Services
Strategic Goal:
Service
Statement:
GSA will deliver excellent customer service.
Strategic Objectives
Statement:
GSA will enhance relationships with customers, suppliers and stakeholders.
Description:
GSA will improve customer knowledge through increased use of business intelligence, furthering strategic partnerships and improved financial stewardship. We will make it easier for federal agencies to acquire what they need to achieve their mission. We will also assess our performance in acquisition, technology, and real property services through annual surveys to attain customer perceptions concerning the quality, reliability, value, timeliness, and responsiveness of GSA in meeting federal agency needs. Customer data will be used to drive continuous improvement.
We will continue to improve relationships with current and potential suppliers, and develop tools and processes to make it easier for suppliers to efficiently meet the needs of government customers. We will analyze market and vendor data to negotiate better rates, discounts, improved services and other benefits for federal agencies. We will increase vendor outreach and communications to strengthen trust with suppliers.
GSA will enhance federal government interaction with the American public by providing innovative tools and solutions that better enable the American public to access federal information; increasing federal use of existing public engagement tools, technology, and expertise; improving access and increasing the American public’s use of communication mediums aimed at public engagement.
Strategies:
- Increase customer loyalty through strategic partnerships with customers and an agency-specific team approach to provide federal customers with access to customized support at all levels, from the agency executive through procurement decision makers.
- Offer a multi-layered team of people and programs to capture the voice of the customer, identify and improve gaps, deliver customized analytics and recommendations and further improve the value GSA offers for customer agencies.
- Establish focused account strategies to ensure customers receive coordinated and consistent information, dedicated client representation understanding their strategies and needs, and an improved appreciation for how important their business and satisfaction are to GSA.
- Ensure consistency with our building services delivery by improving communication with national managers and staff, and providing training courses.
- Continue to implement our smart building program so that improvements to our buildings will include consideration for building systems, occupants, the environment, energy sources, operating policy, capital and operating expenses, while meeting customer workforce expectations.
- Continue to administer the Supplier Relationships Survey and act on survey results to improve our processes and make it easier for suppliers to do business with us, while maintaining rigorous business controls and improving purchasing transparency for federal customers.
- Leverage data to improve programs.
- Create tools and resources (reverse auctions, IT Solutions Navigator, etc) and offer regular training sessions that make it easier for agencies to identify and purchase GSA-contracted information technology solutions which fully meet their needs.
- Meet with senior leadership of government agencies to promote GSA solutions and new awards, and help agencies identify ways to save money.
- Improve the collection, analysis, and visualization of data to inform decision-making and lead to more effective policy development.
- Demonstrate the viability and scalability of new governmentwide shared solutions and expand the use of solutions to deliver value, cost avoidance and excellent customer experiences to federal agencies.
Key Performance Goals:
- Improve customer satisfaction with government-owned and leased space
- Achieve customer loyalty and supplier satisfaction for acquisition services
- Implement effective policy initiatives
- Drive greater transparency and innovation in government
- Increase citizen engagement
Contributing Programs:
- Acquisition Workforce Training
- Assisted Acquisition
- Building Operations
- Citizen Services and Innovative Technologies
- Construction and Acquisition of Facilities
- General Supplies and Services
- Government-wide Policy
- Integrated Acquisition Environment
- Integrated Technology Services
- Rental of Space
- Repairs and Alterations
- Travel, Motor Vehicle and Card Services
Statement:
GSA will support small and disadvantaged business.
Description:
GSA will collaborate with industry on federal acquisition requirements and best practices to promote opportunities for small, disadvantaged, women-owned, historically underutilized business zones, and service-disabled veteran–owned small businesses. GSA will continue to educate the acquisition workforce on the importance of meeting socio-economic goals and assure small business considerations are made throughout the acquisition life-cycle in accordance with the Federal Acquisition Regulation in order to maximize small business opportunity in procurements.
Strategies:
- Increase participation in acquisition planning, internal procurement compliance reviews, and prime contractor subcontractor compliance reviews.
- Advise on revision of small business policies.
- Enhance analytic, performance monitoring and reporting capabilities.
- Streamline outreach program efficiency and effectiveness.
Key Performance Goals:
- Meet small business prime contracting goals
- Meet small business subcontracting goals
- Meet small business targets on Multiple Award Schedule
Contributing Programs:
- Acquisition Workforce Training
- Assisted Acquisition
- Building Operations
- Citizen Services and Innovative Technologies
- Construction and Acquisition of Facilities
- Electronic Government
- Federal Acquisition Service – Integrators
- General Management and Support Services
- General Supplies and Services
- Government-wide Policy
- Integrated Acquisition Environment
- Integrated Technology Services
- Operating Expense
- Rental of Space
- Transportation Audits
- Travel, Motor Vehicle and Card Services
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FY16-17 Agency Priority Goals
An Agency Priority Goal is a near-term result or achievement that agency leadership wants to accomplish within approximately 24 months that relies predominantly on agency implementation as opposed to budget or legislative accomplishments. Click below to see this agency's FY16-17 Priority Goals.
Agency Priority Goal:
Statement:
GSA will generate savings for taxpayers by negotiating 55 percent of the leased office space agreements at or below market rates in FY 2016 and FY 2017
Description:
The mission of the U.S. General Service Administration’s Public Buildings Service (PBS) is to provide effective, mobile, sustainable workplace solutions for federal agencies at the best value and service for the American people. PBS is one of the largest and most diversified public real estate organizations in the world. At the end of FY15, its portfolio consisted of 374.1 million rentable square feet (RSF) in 8,792 active assets across the United States, in all 50 states, 6 U.S. territories, and the District of Columbia.
GSA is using the Lease Cost Relative to Market (LCRM) measure to demonstrate value for the American taxpayer. Under the LCRM methodology, the net present value (NPV) of the life-cycle costs of GSA leases in the fiscal year signed for office space in major markets will be compared to the NPV of a market lease. The market lease rate is based on GSA’s Bullseye report, which combines respected nationwide commercial real estate sources. This metric covers all off-airport office leases that are located in markets covered by these national real estate market information sources.
This metric covers 42 percent of GSA’s current lease inventory which accounts for 70 percent of the total annual lease rent and 63 percent of total square feet. GSA will count the number of transactions at or below market, with the goal of having at least 55 percent of transactions at or below market.
GSA compares its deals to market costs in order to ensure it is getting the best deal possible for the American taxpayers. While the final comparison to market for this measure is based on post-award rates, a preliminary comparison to market is also run prior to lease award, allowing GSA to continue negotiations if rates are not competitive. By negotiating a majority of lease transaction below market rates, GSA is providing cost savings to our customer agencies and the American taxpayer. By focusing on the number of transactions that are below market, GSA is demonstrating its commitment to negotiate the best deal possible in every lease transaction.
Agency Priority Goal:
Statement:
By September 30, 2017; GSA's Federal Acquisition Service (FAS) will save $10.4B ($5.2B during FY 2016 and $5.2B during FY 2017) through its programs that provide goods and services to the Federal Government.
Whether it’s buying office supplies, electric vehicles, or complex information technology solutions, FAS gets them at a discounted price and delivers the savings back to our customer agencies. FAS has developed defined methodologies for quantifying savings for the myriad of products and services offered to customer agencies. The methodologies can generally be grouped into the following categories:
• Savings realized by utilizing FAS procurement vehicles compared to what is available commercially
• Savings realized by using FAS offerings compared to other government offerings
• Savings returned to customers via bank refunds given for using FAS purchase, travel, and fleet cards
Description:
Federal Agencies operate in a constrained budget environment and seek to maximize the use of each budgeted dollar. Through using FAS solutions Federal Agencies are able to purchase the goods and services needed to execute their mission at reduced cost, and as a result are able to maximize the support provided to key mission critical activities. Additional savings are generated for agencies by FAS through expanding the use of strategic buying leveraging FAS offerings across a wider customer base and through the development of new solutions.
Agency Priority Goal:
Improve federal purchasing decisions through increased use of the Acquisition Gateway
Statement:
By September 30, 2017, GSA’s will increase the number of federal users of the Acquisition Gateway to 15,000 from a baseline of 1,000 in FY 2015 and the number of federal agencies accessing the Acquisition Gateway to 50, from a baseline of 15 in FY 2015
Description:
GSA's goal is to foster increased use of the Acquisition Gateway, resulting in better purchasing decisions and increased productivity of the acquisition workforce. By September 30, 2017, GSA will increase the number of federal users of the Acquisition Gateway to 15,000, from a baseline of 1,000 in FY 2015 and the number of federal agencies accessing the Acquisition Gateway to 50, from a baseline of 15 in FY 2015.
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FY14-15 Agency Priority Goals
An Agency Priority Goal is a near-term result or achievement that agency leadership wants to accomplish within approximately 24 months that relies predominantly on agency implementation as opposed to budget or legislative accomplishments. Click below to see this agency's FY14-15 Priority Goals.
Agency Priority Goal:
Generate savings through Federal Strategic Sourcing Initiative
Statement:
By September 30, 2015, GSA will save $255M through the use of Federal Strategic Sourcing Initiative (FSSI).
Description:
By September 30, 2015, GSA will save $255 million ($111 million during FY 2014 and $144 million during FY 2015) through the use of Federal Strategic Sourcing Initiative (FSSI). Federal agencies purchase over $500B of goods and services annually. A key vehicle used by GSA, and other top purchasing federal government agencies, to promote cost savings, improved management visibility and adoption of best practices, has been the Federal Strategic Sourcing Initiative. Established in 2005, FSSI is designed to improve government management of commonly purchased goods and services. FSSI provides customers with significant savings, decreases administrative redundancy, and improves business intelligence while meeting or exceeding small business and sustainability goals.
Agency Priority Goal:
Statement:
By September 30, 2015, GSA will reduce the amount of leased space by 5 percent for replacement leases. GSA will also work with agencies to complete a total of 15 Client Portfolio Plans (three new plans each year) to identify opportunities for agencies to optimize their real estate portfolios.
Description:No Data Available
