FY 16-17: Agency Priority Goal

Improve Veterans Experience with VA

Priority Goal

Improve Veterans Experience with VA

Improve Veterans Experience with VA:

Fulfilling our country’s commitment to Veterans, VA will deliver effective and easy customer experiences in which Veterans feel valued.

By September 30, 2017, reach 90% agreement with the statement “I trust VA to fulfill our country’s commitment to Veterans.”

Because this is a new measure, VA will establish the baseline in FY16 and add the measure to surveys covering all of VA’s primary services and product lines.

info Themes:
Education, Training, Employment, and Social Services Health Veterans Benefits and Services National Defense Income Security General Government Management Economic Security and Policy