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Strategic Objective
MG02.04 Improve customers understanding of the policies and procedures that apply throughout the employee lifecycle
Strategic Objective
Progress Update
To support Strategy 2.04, OPM provided a complement of webinar trainings that it recorded and made available for the HR Community on OPM’s YouTube Channel, the HRU website, and the OPM website. The webcasts included titles such as Processing Phased Retirement, TSP Transfers and Rollovers: How, When, and Why (or Why Not!), and Overview of Federal Employees Insurance Benefits. The webinars are available at http://www.opm.gov/retirement-services/benefits-officerscenter. Participation in the webcasts has been high. Webinars delivered in FY 2015 received more than 20,000 views. As they are hosted online, they continue to provide training to benefits officers on key topics related to retirement and insurance. OPM also provided an in-person training class to the Department of Energy on Federal Erroneous Retirement Coverage Corrections.
The three virtual seminars referenced in 2.03 also support Strategy 2.04. The Virtual Benefits Officers seminars covered benefits initiatives, shared best practices, and discussed crosscutting issues in retirement, insurance, and Thrift Savings Plan administration. The event also featured information on OPM’s Retirement Audit initiative and how to provide a healthy retirement case to OPM. The Virtual HR Training Conference covered a wide variety of Federal HR and human capital issues, strategies and promising practices including recruitment, engagement, diversity and inclusion, and many more topics. This conference offered tracks for “Back-to-Basics,” “Hiring Process,” “Strategic HC Management”, “HR Innovations,” and “Hiring Managers.”
OPM also participated in a Customer Experience Summit with OMB, Social Security Administration, and other Federal organizations to share best practices on Raising the Management Bar and The Transformative Power of Technology.
A challenge to the implementation of this strategy will be the ability to communicate policy and procedure information in language understandable by HR specialists, Federal employees and retirees, the public, and OPM’s other customers.
