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FY 14-15: Agency Priority Goal

Provide the public with access to personalized information by increasing the number of established my Social Security accounts.

Priority Goal

Increase the number of my Social Security accounts. In Fiscal Years 2014 and 2015, increase the number of customers who sign up for my Social Security by 15 percent over each respective prior fiscal year.

Themes:

Social Security

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Performance Indicators

Percentage increase in the number of users registered for my Social Security as compared to prior fiscal year

In FY 2013, we added 6.32 million new my Social Security accounts. To meet the goal of a 15% increase over FY 2013, our FY 2014 target is 7.27 million new accounts.

In FY 2014, we added 6.13 million new accounts. This represents 84% of the number of new accounts needed to make the 7.27 million target. In terms of percentage increase from the previous fiscal year, the number of new accounts in FY 2014 is less than the number in FY 2013. Thus the number of new accounts decreased by approximately 3% between FY 2013 and FY 2014.

In FY 2015, our target is 7.05 million new accounts. During the third quarter, 1.6 million signed up for my Social Security bringing the total for Fiscal Year to Date to 5.8 million.

Indicator target and actual value information
Fiscal Year Quarter	Period Ending (Month, Year)	Target Value	Actual Value	Explanation of Actual
2012-Q4	September, 2012			The first my Social Security application was launched in May 2012. No prior year data exists for comparison.
2013-Q4	September, 2013			Customers created approximately 6.2 million My Social Security accounts in FY 2013. FY 2013 was the first full year for the "My Social Security" suite of applications. No full prior year's data exists to calculate percentage increase.
2014-Q4	September, 2014	15	-3	In FY 2013 customers created 6.32 million new mySocialSecurity accounts. In FY 2014 they created 6.13 million new accounts. Customers created fewer new accounts in FY 2014 than in FY 2013. This represents a decrease (or negative growth) of approximately 3%.
2015-Q4	September, 2015	15

Indicator Statement:

In FYs 2014 and 2015, increase the number of customers who sign up for my Social Security by 15 percent over each respective prior fiscal year.

Indicator Overview:

In FY 2013, we added 6.32 million new my Social Security accounts. To meet the goal of a 15% increase over FY 2013, our FY 2014 target is 7.27 million new accounts.

In FY 2015, our target is 7.05 million new accounts. During the third quarter, 1.6 million signed up for my Social Security bringing the total for Fiscal Year to Date to 5.8 million.

Unit Of Measurement: Percentage increase of new 'my Social Security' accounts over the prior year

Indicator Reporting Frequency: Annually

Indicator Direction: STABLE

Provide the public with access to personalized information by increasing the number of established my Social Security accounts.

Priority Goal

Goal Overview

Strategies

Progress Update

Next Steps

Performance Indicators

Percentage increase in the number of users registered for my Social Security as compared to prior fiscal year

Contributing Programs & Other Factors