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Strategic Objective
Incorporate Innovative Advances in Service Delivery
Strategic Objective
Overview
Technology transforms how we conduct business. As the Federal Digital Government Strategy notes, advances in computer technology, the increase of high-speed networks, and mobile innovation have introduced new products and reshaped existing service options. Growing customer expectations drive us to consider an expanding number of service delivery options.
We will actively participate in the Federal CIO Council, leverage the expertise of industry IT experts and technical consultants, remain attentive to emerging technologies, and benchmark with other public and private organizations that innovate through technology. We will harness appropriate innovations to create effective and efficient service delivery options, maximizing the return on our IT investments.
Our business and technical staffs will work together to develop new, more flexible and efficient ways to perform our work, focusing on areas where reengineering is most needed. We will develop and maintain effective IT solutions for our customers and our employees.
Strategies
- Deliver accurate, convenient, and flexible agency systems and services in a cost- conscious manner;
- Explore the use of emerging technologies to improve service and increase efficiency; and
- Engage and benchmark private and public IT communities to ensure the timely identification of important new technologies and best practices.
Progress Update
Progress Update We took the following steps in fiscal year (FY) 2015 to incorporate innovative advances in service delivery (see Key Initiatives and Performance Measures for more details): • Tested several new emerging technologies in our lab; • Developed an agency-wide strategy for video service delivery; and • Continued participation in the Federal Chief Information Officers Council. Next Steps • Continue to support and maintain the testing lab with current devices based on trending internal and external usage patterns.
