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Strategic Objective

Enhance asset management

Strategic Objective

GSA will invest in real property assets and effectively manage buildings and vehicle fleet.

Lead Office: Public Buildings Service (PBS)

Themes:

General Government Management

GSA.gov

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Overview
Progress Update

Overview

GSA will continue to invest in improving our real property assets and operating systems to meet the needs of its federal customers. We will use asset evaluation tools to determine the financial performance in the real property inventory. By applying leading and innovative building operations management principles, we will provide services in an efficient and effective manner for the American taxpayer.

GSA will continue to support customers in meeting their fleet needs though the efficient management of our fleet operations. Since we are responsible for approximately one

Progress Update

During FY 2015, GSA improved asset management and building operations and saved taxpayers money by improving operations, and leveraging buying power. GSA has struggled to meet certain building operations measures without the funding needed for repairs and upgrades.

In FY 2015, 81.3% of measured buildings’ cleaning and maintenance costs were within or below the private sector counterparts. In FY 2015, GSA’s goal is to reduce operating costs to bring 80% of office buildings within market range. GSA will continue to improve in this area by looking at innovative new strategies for cleaning and maintenance contracts to minimize costs while ensuring service levels remain constant or improve.

During FY 2016, GSA will continue to improve asset management and building operations, update, right-size, and sustain the federal vehicle and aviation fleets, optimize and reduce internal vehicle fleet and consolidate and streamline facility-related contracts.

Strategic Objective Next Steps. GSA will take the following actions in support of this strategic objective over the next two years:

Ensure customer agencies are paying competitive, market rates for building support services
Backfill vacant space more efficiently through the complementary use of client and local portfolio planning
Improve on-time activation of Occupancy Agreements (OA) to enhance the financial efficiency of real property leasing program
Improve customer satisfaction through the modernization of the Reimbursable Work Authorizations (RWA) business process. An RWA is a formal agreement between GSA and a customer whereby GSA agrees to provide goods and/or services and the customer agrees to reimburse GSA’s direct and indirect costs
Implement a commercial car sharing pilot to evaluate improvement in utilization of fleet vehicles
Continue pilot study to evaluate collision avoidance technology for select vehicles and customers

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Strategic Goals

Strategic Goal:

Efficiency

Statement:

We will streamline our operations to offer high quality real estate, acquisition, and technology services at a good value to federal departments and agencies.

Strategic Objectives

Increase the efficiency of GSA operations

Statement:

GSA will increase the efficiency of operations.

Description:

GSA achieved mixed results in meeting its financial performance goals for improving organizational efficiency. GSA achieved a total of $190 million savings in indirect costs from the FY 2010 baseline, far exceeding its goal of $155 million. However, GSA did not meets its target to improve operational efficiency to reduce GSA operating costs to 9.4 percent of revenue from goods and services provided. The primary reason for not meeting the target is due to the lower than expected revenue from goods and services provided. GSA savings are being realized through consolidation and realignment of key support functions and organizations, and by reviewing, improving and standardizing internal processes and controls. Three efficiency initiatives of note include data center consolidation, the print management program, and consolidation of GSA’s information technology, human resources, administrative, and financial functions.

· GSA is consolidating its data centers to increase efficiency through economies of scale. GSA recently eliminated and/or re-purposed 12,000 square feet of floor space, decommissioned over 230 servers, and moved over 200 servers to other data centers. By the end of FY2015, GSA projects a net five years savings of $24 million.

· GSA also reduced its inventory of printers to increase resource efficiency from 5 to 25 employees per printer. GSA has also developed seven Print-Wise tips to guide employees to make cost-cutting print decisions. Wide spread adoption of Print-Wise behaviors by other agencies, such as double-sided printing, can save the government hundreds of millions of dollars annually.

· GSA determined from a top-to-bottom review that the best way to build a stronger GSA would be to consolidate the IT, HR, administrative, and financial functions of GSA. By consolidating each of these administrative functions, GSA will improve efficiency with greater clarity around responsibility and accountability. In the past year, GSA has completed consolidation of each of the four functions. Each functional organization is going through realignment to ensure the most efficient use of resources to fully meet their area of responsibility.

GSA has significantly improved the on-time activation of occupancy agreements (OAs) in owned space to 98 percent and leased space to 90 percent. This is a substantial improvement from the on-time activation rates of 86 percent for owned space and 75 percent for leased space. At the same time, GSA is having considerable success supporting agencies in their efforts to consolidate their footprints and implement more cost effective workplace solutions. In part as a result of these consolidation actions, which in some cases lead to vacant leased space that GSA is obligated to continue to pay for, GSA faces challenges achieving full cost recovery in the leasing program.

GSA exceeded its cycle time goals for real property disposal services. GSA continued to effectively award public sales properties within 135 days. GSA also exceeded its performance target for non-competitive sales and donations within 220 days. GSA continues to efficiently provide training courses through the Federal Acquisition Institute with course attendance levels consistently exceeding 80 percent.

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Enhance asset management

Statement:

GSA will invest in real property assets and effectively manage buildings and vehicle fleet.

Description:

Strategies:

Maintain a viable, self-sustaining inventory of real properties providing federal agencies with optimum facilities at the best possible cost.
Ensure customer agencies are paying competitive, market rates for building support services.
Actively manage the GSA Fleet vehicles across the federal customer base and maximize asset utilization to the greatest extent possible.
Leverage the information systems and infrastructure across the federal government to reduce per unit cost of vehicle operations.
Work with our customer agencies to further educate them on how to efficiently identify and dispose of unneeded real property assets.

Key Performance Goals:

Achieve an appropriate return on equity for government-owned properties
Provide building cleaning and maintenance at competitive costs

Contributing Programs:

Building Operations
Repairs and Alterations
Travel, Motor Vehicle and Card Services

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