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Cross-Agency Priority Goal

Smarter IT Delivery

CROSS-AGENCY PRIORITY GOAL

Smarter IT Delivery

GOAL STATEMENT:

Improve outcomes and customer satisfaction with Federal services through smarter IT delivery and stronger agency accountability for success.

Themes:

General Government Management

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Overview
Progress Update
Supporting Information
Success Stories

Goal Leader(s):

Mikey Dickerson, Administrator, US Digital Service
Tony Scott, Federal Chief Information Officer, Office of Management and Budget
Megan Smith, Chief Technology Officer, Office of Science and Technology Policy
Sloan Gibson, Deputy Secretary, Department of Veterans Affairs

Overview

Innovations in information technology have transformed how customers receive key government services, information, and benefits. Smarter IT delivery will dramatically improve customer satisfaction with federal technology services by strengthening agency accountability and implementing strategies in the following areas:

Get the best talent working inside government. The Administration will work with agencies to utilize existing authorities to attract top talent and consult with Agencies, the Office of Personnel Management, and Congressional stakeholders to expand the use of flexible hiring authorities. The White House Office of Management and Budget (OMB) will also work with Agencies to incubate and scale new approaches to the design, development and delivery of top digital services and transactions.
Get the best companies working with government. The Administration’s efforts in this area will focus on streamlining the Federal IT acquisition process. Specific initiatives include creating more visibility of contracting opportunities for small, innovative companies; maximizing the use of available contracting flexibilities and best practices; and recommending administrative changes to the IT procurement processes.
Put the right processes and practices in place to drive outcomes and accountability. OMB will create and apply a new oversight and management process to highest impact IT investments in the Federal government. This process will include the best IT development and management approaches employed by the public and private sectors. Lessons learned from this oversight process will be used to expand best practices across all agency IT investments.

Progress Update

Previous Quarterly Updates

Supporting Information

Open Dialogue on Improving How to Do Business with the Federal Government (archived): Online dialogue to gather ideas and comments on how government can reduce barriers and burdens in Federal procurement.

PortfolioStat FY 2014 memo: The PortfolioStat process tracks agency IT effectiveness and efficiency through a set of Key Performance Indicators (KPIs) and by assessing high impact IT investments.

Digital Services Playbook: 13 key “plays” drawn from successful best practices from the private sector and government that, if followed together, will help government build effective digital services.

TechFAR Handbook: The TechFAR Handbook highlights the flexibilities in the Federal Acquisition Regulation (FAR) that can help agencies implement “plays” from the Digital Services Playbook that would be accomplished with acquisition support — with a particular focus on how to use contractors to support an iterative, customer-driven software development process, as is routinely done in the private sector.

IT Dashboard: The IT Dashboard was launched on June 1, 2009, to provide Federal agencies and the public with the ability to view details of Federal information technology (IT) investments online and to track their progress over time. The IT Dashboard displays data received from agency IT Portfolio and Business Case reports, including general information on over 7,000 Federal IT investments and detailed data for over 700 of those investments that agencies classify as "major."

Pulse: Tracks how federal government domains are meeting best practices on the web.

Analytics.usa.gov: This data provides a window into how people are interacting with the government online. The data comes from a unified Google Analytics account for U.S. federal government agencies known as the Digital Analytics Program. This program helps government agencies understand how people find, access, and use government services online. The program does not track individuals, and anonymizes the IP addresses of visitors.

Success Stories

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